The American Club of Hong Kong uses the latest Secure Server Technology to ensure that all personal and transactional information is protected to the highest standards.
Getting to Know You
When making a purchase, please answer any requested survey questions by filling in some basic information: name, email address, mailing address, and phone. This allows us to process your transactions more efficiently, and ultimately, to give you a higher caliber of Member service. When visiting our Web site, we may collect more information: your Internet service provider's address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data allows the Club to understand how to make its website more user friendly to our Members.
Getting to Know What You Like
We also gather Member information by taking note of the purchases you may make online. Think of it as a concierge service where Member preferences are remembered for future consideration. By looking at your purchases in context with marketing demographics, it helps the Club to continue to seek out products and designs you may find relevant and unique.
In order to serve you better, we may at times require our service providers to help us process information. This assistance may be necessary to help us better enhance Members' satisfaction.
Information At Your Service
The personal information we collect is primarily intended to offer better Member service and to improve communications. When a purchased item is not immediately available, Members will receive an email to update the status of their order. We also may need to contact Members by phone or email if questions arise regarding their orders. When you shop at the American Club or visit us online, it is also an opportunity for you to provide us with information and feedback that helps us continue to bring new ideas, unique products, and a creative approach to shopping for you.
By using the internet service provided by the Club, you consent to your personal data be used in the manner set out above. You further consent to the Club using your personal data for the purposes as stated and for ancillary purposes.